Delivery Information

SHIPPING CHARGES AND DELIVERY TIMES:

All bigbazar.co.za product prices are including door-step delivery on R 500 and above order value anywhere in the South Africa. However we deliver order to your door-step with R 50 delivery charges if order value is below R 500.

BigBazar is committed to deliver your order accurately and on time within 72 hours of your order confirmation.

Once we received payment into our bank account you will be notified regarding your shipment by email, if you need an urgent delivery after the payment process you can send us your proof of payment to info@bigbazar.co.za for faster order processing.

 

ORDER DISPATCH NOTIFICATION:

- As soon as the product is dispatched we will send you an email regarding the shipment tracking details of your order.

WHAT IF THERE ARE DELAYS:

- BigBazar is committed to deliver your order accurately in good condition and always on time.

- If, for any reason, there is going to be a delay in shipping because an item is out of stock or if there is an unusual delay in filling an order, we will notify you by e-mail and give you a revised delivery time /or we can change your order /or refund 100% money back.

- Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. As due to certain regulatory and operational restrictions, we are unable to offer Cash on Delivery payment methods.

- We believe in express shipping and most of our orders are shipped within 24 hours once the order is placed except on weekend or on public holidays. However, a delay of 72 hours is possible from the suppliers/importers in case of unforeseen circumstances. Estimated delivery times are to be used as a guide only.

- We deliver to all and any postal address in and around the South Africa. We request you to provide a full street address with pin code / zip code and contact number.

- Due to natural calamities like Snowfall, Flood, Earthquake, Tsunami etc... In such circumstances, we would not be able to deliver products on time. In those cases only we may offer to give you Credit Note/Refund for an unfulfilled part of the order.

 

TRANSIT RISK:

- BigBazar is shipping all parcels as fully insured at no extra cost to customers. If a Courier Company fails to deliver, customers will not suffer any loss. In-transit risk is all ours, but BigBazar will not be responsible for lost and stolen packages after being left at a customer's address by courier agency.

- If a shipment is lost in transit, we wait for 15 working days and after confirmation from customer that it has not arrived, then after we will reprocess / reship the order, but it will depend upon the product availability.

 

ODER CANCELLATION REQUEST:

- Once an order is shipped from our side you cannot cancel the order.

- To cancel an order you need to cancel it in 12 hours of an order being registered.

- We will add a refund/ credit into your account within 48 hours after receiving a cancellation request.

 

TAXES & DUTIES:

- For South African Customers, Product Prices displayed are inclusive of all taxes, shipment charges and duties.

 

For any query contact us at info@bigbazar.co.za

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